if you need to activate a return, please contact us at firstname.lastname@example.org, and we will get back to you within 24 hours.
Do you have a storefront?
No, Sukk Straws is an online retail store, but we are in a number of stores across the nation, so keep an eye out for a shop list on our site soon.
Shipping is FREE across the United States!
What are your straws made of?
Our straws are designed and created with 2 options:
- Our Stainless Steel Straws are made from food grade stainless steel, oxidation-free, dishwasher safe, virtually unbreakable, retractable and extendable. They come with a color matched, removable silicone tip. For all you straw biters, feel free to naw down on our beautiful BPA-free silicone tip.
Extendable from 2.5inches all the way to 8.5inches, whatever the size of your glass, we fit. It all comes delivered in a vegan leather carry case compact enough to fit on your keychain. Cleaning brush included.
- Our Silicone Straws are made of 100% BPA Free silicone and are delivered in a package of four. One of every unique Sukk color, having 2 straight and 2 bent. Cleaning brush included.
We take pride in our items not only looking good, but doing good. From our Stainless Steel Straws, Vegan Leather carry case, our Recycled Paper packaging, to our 100% Compostable Shipping Bags, we care about sweet our earth.
Each of Sukk's Straws are designed right here in Los Angeles, CA.
When will I receive my order?
We work hard on getting you your Sukk Straw as quick as possible. Most orders placed Monday-Friday will be shipped out within 24 hours. During high volume shipping periods it may take up to 48 hours. You will receive a confirmation via email with the tracking number once your Sukk Straw is shipped.
Any orders placed after 1pm pacific time, will be shipped out the following business day.
What are my shipping options?
Shipping is completely FREE nationwide and even to Canada with orders over $20.
On all shipping, items will be shipped standard registered mail, within 24 hours after placing the order.
Each item will be tracked and insured, and typically takes 1-3 business days locally and 5-7 business days when shipping across the nation.
International shipping charges are calculated at checkout. Sukk is not responsible for any international duties, taxes and VAT due upon arrival for any international shipping.
*If you have further questions about shipping and delivery, please contact us at email@example.com*
Can I cancel my order?
If you wish to cancel an order that you have already placed, please email us with the subject "Cancel" along with your order number within 24hours of placing the order, so we can try and locate your order and stop it prior to our shipping team shipping it out to you.
Can I change or make changes to my order?
Pease contact us at firstname.lastname@example.org within 24 hours of placing your order, if you'd like to change or add to your order. Due to high order volumes, we cannot guarantee the request, but we will always do our best to accommodate any change request.
Can I exchange my straw if I ordered the wrong color or type?
We got you! Simply contact us at email@example.com and we will issue you an exchange. We will send you a return shipping label and once we receive the item still in perfect condition, we will issue the exchange for you and ship your new item back to you.
Damaged or malfunctioning straw procedure
We will gladly replace your straw if it is received damaged or malfunctioning.
Simply send your request for replacement to firstname.lastname@example.org. Upon approval, please ship the item and we will carry out your request as needed.
have a specific question? email us at email@example.com